Waterford Candle

Privacy Policy

Effective Date: July 2, 2026

1. Introduction

Welcome to Waterford Candle Company Limited. We operate the website www.waterfordcandle.com. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Who We Are (Data Controller)

Waterford Candle Company Limited is the data controller responsible for your personal data.

  • Company Name: Waterford Candle Company Limited
  • Website: www.waterfordcandle.com
  • Registered Office Address: 8 Wayburn Close, Earls Court, Waterford, Ireland, X91 FPT7
  • Contact Email: starfall@waterfordcandle.com
  • Contact Phone: +(353)862211857

If you have any questions about this Privacy Policy or our privacy practices, please contact us using the details above.

3. The Data We Collect About You

Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, grouped as follows:

  • Identity Data: Includes your first name, last name, username or similar identifier, and title.
  • Contact Data: Includes your billing address, delivery address, email address, and telephone numbers.
  • Financial Data: Includes bank account and payment card details (processed securely via our third-party payment gateways).
  • Transaction Data: Includes details about payments to and from you and other details of products you have purchased from us.
  • Technical Data: Includes your internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Profile Data: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
  • Usage Data: Includes information about how you use our website, products, and services.
  • Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

4. How We Collect Your Data

We use different methods to collect data from and about you, including:

Direct Interactions

You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:

  • Create an account on our website.
  • Purchase our products.
  • Subscribe to our service or publications (such as newsletters).
  • Request marketing to be sent to you.
  • Enter a competition, promotion, or survey.
  • Give us feedback or contact us.

Automated Technologies or Interactions

As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. Please see our Cookie Policy below for further details.

Third Parties or Publicly Available Sources

We may receive personal data about you from various third parties, such as:

  • Analytics providers (such as Google Analytics).
  • Advertising networks and search information providers.
  • Payment processing and delivery services.

5. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., to process and deliver your order).
  • Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Compliance with a Legal Obligation: Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third-party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for Which We Will Use Your Data

We have set out below a description of the ways we plan to use your personal data, and which of the legal bases we rely on to do so:

  1. To register you as a new customer:
    • Data Type: Identity, Contact.
    • Legal Basis: Performance of a contract with you.
  2. To process and deliver your order (including managing payments, fees, and charges, and collecting money owed to us):
    • Data Type: Identity, Contact, Financial, Transaction, Marketing and Communications.
    • Legal Basis: Performance of a contract with you; Necessary for our legitimate interests (to recover debts due to us).
  3. To manage our relationship with you (including notifying you about changes to our terms or privacy policy, and asking you to leave a review):
    • Data Type: Identity, Contact, Profile, Marketing and Communications.
    • Legal Basis: Performance of a contract with you; Necessary to comply with a legal obligation; Necessary for our legitimate interests (to keep our records updated and study how customers use our products).
  4. To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data):
    • Data Type: Identity, Contact, Technical.
    • Legal Basis: Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, and prevention of fraud); Necessary to comply with a legal obligation.
  5. To deliver relevant website content and advertisements to you and measure the effectiveness of the advertising we serve to you:
    • Data Type: Identity, Contact, Profile, Usage, Marketing and Communications, Technical.
    • Legal Basis: Necessary for our legitimate interests (to study how customers use our products, develop them, grow our business, and inform our marketing strategy).
  6. To use data analytics to improve our website, products, marketing, customer relationships, and experiences:
    • Data Type: Technical, Usage.
    • Legal Basis: Necessary for our legitimate interests (to define types of customers for our products, keep our website updated and relevant, and develop our business).

6. Marketing and Promotional Offers

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional Offers from Us

We may use your Identity, Contact, Technical, Usage, and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us or purchased goods from us and you have not opted out of receiving that marketing.

Third-Party Marketing

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Opting Out

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you, or by contacting us at starfall@waterfordcandle.com at any time.

7. Disclosures of Your Personal Data

We may share your personal data with the parties set out below for the purposes set out in Section 5 above:

  • Service Providers: Providers who provide IT, system administration, web hosting, and e-commerce platform services.
  • Payment Processors: Secure third-party payment gateways (such as Stripe or PayPal) to process your transactions. We do not store your credit card details on our servers.
  • Delivery and Logistics Companies: Courier and postal services (such as An Post, DHL, FedEx) to ship and deliver your purchased candle products.
  • Professional Advisers: Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
  • Regulators and Public Authorities: Revenue Commissioners, law enforcement, and other authorities based in Ireland or the European Union who require reporting of processing activities in certain circumstances.
  • Third Parties: Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

8. International Transfers

We are located in Ireland (European Economic Area – EEA). Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
  • Where we use certain service providers, we may use specific contracts approved by the European Commission (Standard Contractual Clauses) which give personal data the same protection it has in Europe.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

9. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

10. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes.

11. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

  • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise, or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us at starfall@waterfordcandle.com.

No Fee Usually Required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What We May Need From You

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time Limit to Respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Right to Complain

You have the right to make a complaint at any time to the Data Protection Commission (DPC), the Irish supervisory authority for data protection issues (www.dataprotection.ie). We would, however, appreciate the chance to deal with your concerns before you approach the DPC, so please contact us in the first instance.

12. Cookies and Third-Party Links

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our online store and also allows us to improve our site.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

13. Children’s Privacy

Our website and products are not intended for children under the age of 16, and we do not knowingly collect data relating to children. If we learn that we have collected personal data from a child under 16 without verification of parental consent, we will delete that information as quickly as possible.

14. Changes to the Privacy Policy

We keep our Privacy Policy under regular review. Any updates or changes we make to our Privacy Policy will be posted on this page. If the changes are significant, we may provide a more prominent notice or obtain your consent if required by law.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

15. Contact Details

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us using our contact information below:

  • Company Name: Waterford Candle Company Limited
  • Attn: Privacy / Data Protection Team
  • Postal Address: 8 Wayburn Close, Earls Court, Waterford, Ireland, X91 FPT7
  • Email Address: starfall@waterfordcandle.com
  • Phone Number: +(353)862211857